Flow’s Internet ‘Service’ is Down Again

TTN Cable Subscriber
October 25, 2007

Flow Cable Trinidad and TobagoFlow’s Internet ‘service’ in the Maraval area where we have their “Internet lack of service” has been down for two days. After calling the Flow company, the person who eventually answered the telephone after several attempts said he had to send an email to their technical department because he could not get through to them on the phone. He said that someone may contact us tomorrow.

Flow has time and time again proven to be unreliable and quite annoying with their lengthy telephone commercials that go on for at least half an hour before anyone answers, that is, if anyone ever answers at their help desk.

When I called, (and this is not the first time) Flow’s telephone receptionist did not have any information or solution to their lack of service problem except to say that they have been receiving calls today and someone would contact us tomorrow. We have been told that before and although it is highly unacceptable to be technically told that we would have to go without Internet access for such a long time, rarely do they make follow-up calls.

The government of Trinidad and Tobago has placed us in this position with the Flow cable company (Columbus Communications Trinidad Limited) by allowing them to have a monopoly on cable ‘service’ without evaluating the reliability of the company and how they deal with people. Calling what they deliver an ‘Internet service’ or a ‘Cable service’ is quite oxymoronic and downright false. This company should be severely penalized for giving poor service.

The foreign owners are allowed to reside abroad and exploit a monopoly without ever facing the effects of their lack of service.

Because of the poor ’service’ of these major providers in the country we have been forced into using two Internet providers and sometimes both are down at the same time.

Flow’s Internet and Cable ‘services’ are the pits!

25 Responses to “Flow’s Internet ‘Service’ is Down Again”


  • Flow installed their new ‘high speed’ internet system in our home only to have it stop working after the technician left. Contacting their technical department they encouraged us to uninstall the antivirus on the computer, then decided that they needed to send a technician to check the connection as it was still not working. They scheduled an appointment for the following week, leaving us without internet access for that period. After Flow’s technician failed to show on the scheduled date and another date they rescheduled for, the technician finally arrived on the third scheduled date.

    He checked the system, updated the software on their modem and we got access to the internet. He explained that the technician who installed the system forgot to update the software and that was the reason we had no access.

    Three days later the internet access stopped working. We are again awaiting another technician to check their modem to see what the problem is and we are still without cable internet access. Flow should not only refund per our request the two weeks we were previously without internet access, they should not expect nor request further payment until they have delivered what they promised; high speed cable internet service. In fact, maybe they should be paying us for wasting our time and putting up with them.

    Flow sucks!

  • Flow’s cable service is and has always been very sub-standard from their inception. So why on earth would you expect their internet service to be any better???

  • I live in the Curepe /St. Augustine area and Flow has had exemplary internet service here actually, it’s been so good that I wonder how it could be so bad in other places.

  • im having tons of problem with connecting to flow internet through my router,flow direct internet connection works but not thru my router anymore,it used 2 work fine until 27th march 08 and up 2 this day 30th march 08 still dont work thru router

    calling flow they say they know about the prob and they working on it yet its taking so long 2 fix

    i hope they fix it asap

  • Well I have no idea why on earth someone would want Flow’s internet service, their cable services are no good anyways, so no one should expect their internet services to be good any ways. while watching your televion, the movies pauses and plays whenever they feel like it, makes you feel like you are watching a pirated DVD.

    FLOW….. FIX YUH BUSINESS

  • And to think just a few days ago I was telling them that I think I am the only person in Trinidad experiencing problems with thier internet.Tomorrow is 2 weeks since I have none and in July was almost 3 weeks.They said the line on that street was not installed properly and they have to send a technician.That was in July and now they saying the same thing again.Pressure.These poor service providers we have in this country.Oh and by the way,this is in the west.

  • While the rich get richer the poor get poorer , paying flow under great strain, for a retarded service.

  • On Friday January 9, I reported to Flow’s Port of Spain office that although their contractor had installed a modem at our address in Mayaro for broadband earlier that week, we were NEVER able to connect to the internet. Flow’s customer service person told me that someone will call me the next day. Nonone ever contacted us.

    On January 11, 2009, I spoke to “Alvin” the contractor who installed the modem and he stated that FLOW was experiencing problems throughout Mayaro with their broadband.

    We again reported this problem to Flow on January 12 and several times thereafter.

    PLEASE BE ADVISED THAT WE WILL NOT BE RESPONSIBLE FOR ANY INTERNET INSTALLATION OR MONTHLY CHARGES AS WE HAVE NO CONNECTION.

  • Does anyone have an email address for FLOW where I can email someone at FLOW directly? I would appreciate if you would please email it to me at shanteem@yahoo.com.

    Thanks much.

  • So for I have few problems with flow broadband
    I have the service around two year now

  • Flow works great at my parents house in St. Joseph, but the Direct Connection configuration makes it a burden to turn on your computer and have your monthly mins tick away. At times my parents wants to just read their emails but by by their PC being automatically connected to the internet, net they are always rushing to get off the computer in order to save their monthly mins. Does anyone know how to configure Flow so that it wouldn’t automatically conect to the internet until Explorer is opened.
    Thanks

    R. Thoma

  • AT LEAST IF YOU HAVE AN INTERNET PROBLEM AND U CALL FLOW.U DONT HAVE TO WAIT SEVERAL WEEKS FOR SOMEONE TO VISIT LIKE TSTT.if a flow technician is next door by my neighbour fixing a problem and i also have a technical problem by me he will still come right after and fix it.with tstt their technician will tell you mam or sir sorry but you will have to call the office and make a report.tstt service SUCKS.THAT IS NOT GOOD CUSTOMER SERVICE.their internet speed IS SLOW AND STUPID THE WORST EVER .THEIR REPS ARE DOM AND DONT KNOW WHAT THEY ARE DOING.WELL I GUESS ITS BECAUSE TSTT IS A FAMILY ORGANISATION AND MOST OF THEM ARE UNEDUCATED.THEIR MOM OR DAD GOT THE JOB FOR THEM.IMAGINE YOU SEE ON THE INTERNET A PICTURE OF A GROUP OF TSTT TECHNICIANS RECEIVING RECOGNITION FOR FIXING TELEPHONE LINES IN GRENADA.WELL MY GRANDMOTHER DOESNT LIVE IN GRENADA,SHE LIVES IN TRINIDAD AND 2 MONTHS HER PHONE LINE IS DOWN.THUMBS UP TO FLOW .BUT TSTT AND THEIR WORKERS IS(N.U.P).WHAT NUP STANDS FOR IS (NO USEFULL PURPOSE

  • For a week now i took the flow phone service and i am not receiving calls, or getting any voice mails even to call someone i have to call
    three or four times before i can get through. Will somebody from
    Flow please assist me.
    How can i pay for a service i am not receiving.I think i have a
    problem. The account with Flow is in my husband name Oliver Campbell.
    Champ’s Fleur’s.

  • Thanks a lot. Was about to contact FLOW for internet access because I really find TSTT unreliable. But I’ll seek some other internet provider that proves to be sound. It’s really difficult to contact them. imagine that you must internet access to contact them. You need internet access in the first place.

  • flow is the worst thing i ever come across emagine, flow worst than wasa and u know how bad wasa is haha. Flow playing with people hard earn money, especially those of us that trying hard to make ends meet and just putting flow just so the children could have something to watch inside so they could stay out of trouble and like me. I put flow one day it show, the next day flow brake down for the whole day and when i call then the first time, they told me to wait half an hour, it didn’t come back and my money done on the phone. I put 25 dollars on the phone again i and that done holding on to talk to a customer rep come on flow do better that that don’t let people tears fall on u all.

  • yes my problems is that i not geting my bill on time also have to pay a bill when the mistake with flow

  • being a new customer of flows internet service is terrible is a waste of my time and money.
    I think personally if you all had more competition you might have better service

  • Id take a hamster powered 56 k connection anyday of the week over tstt’s crap. Bring it on flow.

  • FLow’s internet is the damn best, anything would be better than TSTT’s service. TSTT has ripped off the people of this country for far too long. I would not use any of TSTT’s service on a principle stand. No one would digg out my blasted eye and then when competition comes they can suddenly offer us deals etc. I dont care if I have to pay more I would never use TSTT once I have a choice. Oh and by the way they spending millions to bring Beyounce and telling us its for the loyal customers, loyal customers meh ass. I cant pay for that damn ticket, look TSTT give meh ah damn break eh.

  • Perhaps Mramps is an exception ,but this is why I always tell folks to never underestimate the heart of a caring , patriotic Trini. Many assume that because some of us are fortunate to escape the sweet T&T Crab and Iguana jungle, for ‘one a dem’ high end great Northern , metropolitan , industrial enclaves , we forget all about the plight of our desperate nationals still at home especially when it comes to pertinent issues of the day ,eh?
    I agree mramps , competition is always good , be it in government, business , or relationships. “A deputy essential, to keep your living vital. Doh stay at home and fret….. ah deputy is what you must get.” Sing Pengiin

  • I wish your Company would look at the following request. There are over 100k Trinidadians living in Canada yet we do not have one single Canadian channel being brought here by you.We need to keep in touch with our families over there via the news and to see what the weather is like at any point in time.Beside being bombarded by American stations and culture, we need access to Canada also, where we have vested interests. Please consider this proposal and weigh the merits with a positive view to implementing. Thank you.

  • personally i don’t have aproblem with flow internet,i live in st agustine!

  • Do you have coverage at sisters road hardbargain williamsville?

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